If you are trying to reach Uber support, you are probably doing it for a reason, not just for curiosity. Maybe you have a problem with a trip, a payment, or an account, and you want a clear way to contact them. Here is the good starting point: Uber provides a general customer service email address, and there are also office contact details listed by region.
According to the information shared for this guide, [email protected] is the email address you can use to reach Uber customer service. From there, the rest of the post breaks down customer service contact details by region, including addresses and phone information where provided.
Table of Contents
Before you start sending messages, one practical note. Office addresses and phone contacts can change over time. So while this guide gives you the contact details listed, it is still smart to verify the latest information using the official Uber app or official website if you notice anything outdated.
Uber customer service email: use this first
If you want one quick contact method that covers everyone, start with [email protected].
To get a faster, more useful response, include the details that support teams typically need right away: your name, the email or phone number linked to your Uber account, the city where the trip happened, and any reference numbers from your receipts or trip history.
Here is a simple template you can copy into your email:
- Issue type: trip problem, payment issue, account issue, safety concern, or lost item
- City: where the trip happened
- Date and time: when it happened
- Reference: receipt number or trip info from the app
- What you want: refund request, correction, account help, or follow-up
Uber customer service contact details by region
Now let us get into the contact details that are listed by region. The guide includes customer service contact points in Africa, America, Europe, Asia and the Middle East, and Australia.
Uber Customer Service Contact Details In Africa
The guide lists the African countries where Uber operates for customer service contact details, including South Africa, Nigeria, Ghana, Uganda, Tanzania, Kenya, and Egypt.
African countries listed
| Country | Contact details provided |
|---|---|
| South Africa | Lou Lounge, Bar & Eatery Javier Street, De Waterkant, 8001, Capetown, South Africa |
| Nigeria | Lagos: Plot 8, 2nd Floor, Providence Street, Lekki Phase 1, Lagos. Abuja: Regis River House, No. 83 Ralph Shoeinde Street, Central Business District, Abuja. |
| Ghana | Phone: +233504320943 Olusegun Obasanjo Way, Ebony Junction Dzorwulu, Accra. Opening times are 9 am-4 pm from Monday to Friday. |
| Uganda | Kampala Central Region, Kampala, Uganda |
| Tanzania | Viva Towers Floor 1, Ali Hassan Mwiniyi Road, Dares Salaam, Tanzania. |
| Kenya | The River front on Chiroro Lane, Nairobi, Westlands, Kenya. They had a former office at the Mirage in Westlands which is also on Chiromo Road. |
| Egypt | University of Cairo, Mohammed Mahmoud Street, Tahvir Square, Cairo. The time is Sunday to Thursday. Alexandria office: Corporate HQ Alexandria, Greenlight Hub. |
If you are using these contacts, a small practical tip helps. When you call or write, mention the country and city clearly, then tell support whether you are contacting about a rider issue, driver issue, billing issue, or safety concern. That keeps your request from bouncing around departments.
Uber Customer Service Contact Details In America
The guide groups American region contacts under several countries, including Canada, United States, Brazil, Colombia, Chile, Peru, and Guatemala.
American countries listed
| Country | Contact details provided |
|---|---|
| Canada | 120 Lyn William Street, Second floor, Toronto, ONM6K3R6, Canada |
| United States | Uber Brooklyn Office, Corporate Office, Brooklyn, New York, US. They open at 10 am. Uber Green Light Hub Taxi Service, Queens, USA. |
| Brazil | Edificio Memorial office Building, Rua Julio Gonzales, 132 Sao Paulo SP 01156-001, Brazil. |
| Colombia | Central Commercial Punto Clave, Local 277, Antioquia, Colombia. |
| Chile | Encomeridenros 253, Las Condesen Region Metropolitana, Chile. |
| Peru | Av Alfredo Benavides 4883, Santiago de Surco 15039, Peru |
| Guatemala | Edificio Centro Internaciones, Diagonal 61-67, Zona 10, Guatemala. |
In many cities, offices can be busy. If you are calling, be ready to explain your issue quickly. If you are writing, include a receipt or trip reference. Those details help support staff locate your account faster.
Uber Customer Service Contact Details In Europe
The guide lists European country contacts, including France, Lithuania, France, Austria, Belgium, Finland, Czech Republic, El Salvador, Switzerland, Sweden, Netherlands, Poland, Germany, and Ireland.
European countries listed
| Country | Contact details provided |
|---|---|
| France | Fashion Center, 700 Avenue Victor, 9330 Aubervilliers |
| Lithuania | 4, Vilnius 001116, Lithuania |
| Austria | Gasometer A, Gulgasse 6, 1110 Wen, Australia. |
| Belgium | Boulevard Louis Schmid 29, 1040, Efferbeck, Belgium |
| Finland | Mamermimintie 20 B, Southern Finland. |
| Czech Republic | Thamova 18, 18600 Praha 8 Marlin, Czechia. |
| El Salvador | Called del Mirador, San, Salvador, El Salvador. |
| Switzerland | Bastertrasse 60, 8048, Zurich, Switzerland |
| Sweden | Luniegatan 87A, 155, 23 Stockholm, Sweden |
| Netherlands | Meester Treublaam 7, 1097 DP Amsterdam, Netherlands. |
| Poland | Inflancka 4, 00-189 Warszawa, Poland. |
| Germany | Brunnen Strabe 141a, 10115, Berlin, Germany. |
| Ireland | 2 Pembroke House, 28-32 Upper Pembroke Street, Dublin, Ireland. |
If you are reaching out because of a billing dispute, you usually want documentation. A screenshot of the charge and the trip details can reduce back-and-forth. If it is a safety issue, you want to describe the event clearly and include timing details.
Uber Customer Service Contact Details In Asia and the Middle East
The guide includes Asia and Middle East countries such as China, Singapore, Japan, Indonesia, United Arab Emirates (UAE), Philippines, Qatar, Saudi Arabia, India, Lebanon, India, and Malaysia. Below are the contact details listed for the countries where addresses or notes were provided.
Asia and Middle East countries listed
| Country | Contact details provided |
|---|---|
| China | Uber Technologies, Guangzhou |
| Singapore | Herencia Greenlight Hub, Singapore |
| Japan | 5F, 150-0013, Tokyo, Japan. |
| Indonesia | You can contact Uber in Jakarta by calling 001-8030-161-215 daily from 8.00 am to 7.00 am. |
| United Arab Emirates (UAE) | Office Park Building, Block A-Dubai, UAE. |
| Qatar | Doha, Qatar |
| Saudi Arabia | All Bishr Buraydah 52376, Saudi Arabia. |
| India | E-16, E block market, Hauz Khas, New Delhi-110016. |
| Lebanon | BDD 1288, Beirut, Lebanon. |
| Malaysia | Industrial Zone, Seksyen, 51a, Selangor. |
When contacting Uber in regions where the provided information includes office hours or call schedules, it helps to plan your contact for the listed times. That reduces the chances you waste time calling at the wrong period.
Uber Customer Service Contact Details In Australia
The guide says you can contact Uber 7 days a week by calling 1300091271.
That is straightforward, and it is useful if you need help quickly, especially when you do not have time to wait for email replies.
When to use [email protected] versus using office contacts
You might be looking at all these addresses and wondering what to do practically. Here is a no-drama way to decide.
If your situation is tied to a specific trip, payment, or account record, email is often the quickest first step because you can include details and documents. If your situation is more formal or you need information like office visit steps, local offices can sometimes help, depending on the issue type and local procedures.
Matching your issue type to the right contact method
- Trip complaint: Use email and include the trip date, time, city, and reference.
- Payment or refund dispute: Use email and attach proof such as receipts or screenshots.
- Account access issues: Use email so you can include your account details and the number or email linked to the account.
- Lost items: Email and also act quickly, since lost-item windows can be short.
- Driver support: Use email first, then follow local instructions provided in-app or by the local support contact.
- General inquiries: Office contact details can be useful when you need a local answer.
How to write a message Uber support can actually solve fast
Here is what usually slows support teams down. People write messages that are emotional, vague, or missing the one detail needed to find the trip or charge. If you want to get results, keep it clear and structured.
Use this checklist before you hit send:
- State the issue directly in the first two lines.
- Name the city and where the trip started or ended.
- Add the date and approximate time of the trip or the charge.
- Include your trip reference from the app if you have it.
- Describe what happened in simple terms, step by step.
- Tell support what you want: refund, correction, follow-up, or account help.
- Attach proof if available, like receipts or screenshots.
Even if you are frustrated, clear details help support respond faster and reduce the number of back-and-forth messages.
Safety and urgent issues: what you should do first
Some issues are urgent. If there is immediate danger, you should prioritize local emergency services first. After that, contact Uber support to document what happened so the right review process can start.
If your issue is not immediate danger but involves a serious incident, gather details now. Write down the time and location, note driver vehicle information if it is available, and keep any receipts or messages inside the app. That information helps support handle your case properly.
Quick real-talk: do not wait too long
One of the biggest mistakes people make when dealing with support is waiting. If your request is tied to a charge, a trip, or a time-sensitive issue like lost items, waiting can make it harder to investigate and can reduce your chances of a smooth resolution.
Once you have the information needed, reach out immediately using [email protected] or the relevant local contact listed for your region.
Frequently asked questions about Uber customer service contacts
Which email should I use for Uber customer service?
The guide states that the customer service email for Uber is [email protected].
Do I need to use office addresses or can I email?
You can start with email. Office addresses can be useful for local inquiries depending on your situation, but email is usually the fastest way to include details and receipts.
How do I choose the right country contact details?
Choose the contact details for the country and city where your trip happened or where your issue is connected. That alignment helps support route your request correctly.
What should I include in my message?
Include your account contact, the trip date and location, the reference or receipt information, and a clear explanation of what you want support to do.
What if the address or phone number does not work?
If a local contact does not match what you find today, do not panic. Use [email protected] as your universal starting point and include your location details so support can route you correctly.
Your next step
Here is the fastest move: before you send any message, gather your trip date, city, and receipt or reference number, then email [email protected] (or use the local contact listed for your region). Are you contacting Uber about a trip issue, a payment issue, or an account problem?